Google reviews and review requests
Reply drafts for new Google reviews, and asking customers for reviews the right way.
Updated 5 October 2026
Not available yet:Review monitoring, reply drafts and review requests. They switch on with our first design partners, and need your Google Business Profile connected on Channels.
Replying to reviews
- For each new Google review you get two reply drafts: one more formal, one warmer.
- The workspace owner picks one and it's posted as your reply. You can't write your own reply here yet, and nothing is ever replied to automatically.
- We keep only each review's rating, date and whether it has a reply. Reviewers' names and review text aren't stored.
- Healthcare, dental, legal and financial workspaces get two short, privacy-safe replies that never confirm someone is a patient or client, and the review's text is never sent to AI.
Asking customers for reviews
- On Reviews, choose the location and add its Google "Ask for reviews" link.
- Paste up to 50 customer email addresses, one per line.
- Check the preview of the exact email.
- Confirm that the list includes every eligible customer, not only happy ones; that you're allowed to email them; and that anyone who opted out is removed. Then send.
- Ask everyone the same way. Don't offer discounts, gifts or anything else for a review, and don't ask for a particular rating: Google doesn't allow it.
- Each email includes an unsubscribe link and a postal address, as email law requires.
- Growth and Pro include a monthly allowance of review requests; see Pricing.
Dental and healthcare practices
You can't upload patient lists or send these emails. Share your Google review link or a QR code in your own materials instead, such as your website or a card at the front desk.